01 / Returns

Refund Requests

To request return or refund assistance, contact customer service with your order information and a description of the issue. Instructions and eligibility details will be provided for your specific purchase and product condition.

02 / Warranty

Lifetime Warranty

PGUSA Gear's lifetime warranty covers qualifying manufacturing defects in materials and workmanship during the product's normal, intended use. A manufacturing defect is a failure caused by how the product was originally made, assembled or installed—not damage caused after purchase.

Qualifying examples may include:

• Stitching or seams separating during normal use
• A zipper, buckle, strap or fastener failing because of defective construction
• Fabric panels separating without an external cut, puncture or impact
• A component installed incorrectly during manufacturing

03 / Exclusions

What Is Not a Manufacturing Defect

The lifetime warranty is not an unconditional replacement program. It does not cover damage caused by misuse, accidents, deliberate actions, normal wear or outside forces, including:

• Knife cuts, stabbing, punctures or damage from sharp objects
• Burns, melting, chemical exposure or animal damage
• Overloading, dragging, crushing or improper storage
• Unauthorized repairs, alterations or modifications
• Fading, stains, abrasions, cosmetic damage or ordinary wear
• Use outside the product's intended purpose

A product that has been intentionally cut, punctured, stabbed, burned or otherwise damaged is not defective and does not qualify for a complimentary replacement.

04 / Coverage Review

Claims & Inspection

All warranty claims require proof of purchase, clear photographs and a description of how the issue occurred. PGUSA Gear may request the product for physical inspection before deciding a claim.

Approval depends on whether the failure resulted from defective materials or workmanship. Visible punctures, clean cuts, tool marks, burns or other evidence of accidental, external or intentional damage will result in the claim being denied.

05 / Begin A Claim

Customer Service

Email hello@pgusagear.com or call (619) 271.4522 with your product name, order information and supporting details so the team can assist.